Thank you for shopping at rioframes.com . We appreciate your business and strive to provide you with high-quality products and exceptional customer service. Please read this Return and Refund Policy carefully before making a purchase from our Shopify store.

1. Returns

We do not accept returns for any reason other than product damage or mismatch. Due to the nature of our products and potential hygiene concerns, we cannot accept returns or exchanges, except in the case of a damaged or mismatched product.

2. Refunds

If you receive a damaged product or one that does not match the item you ordered, please contact our customer support team at support@rioframes.com within 2 days of receiving the product. To be eligible for a refund, you must provide photographic evidence of the damaged product or mismatch.

Upon receipt of your email with the necessary evidence, we will thoroughly review your request and notify you via email of the approval or rejection of your refund.

2.1 Approved Refunds

If your refund request is approved, we will initiate a refund to your original method of payment within 5 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

2.2 Rejected Refunds

If your refund request is rejected, we will provide a detailed explanation of the reasons for the rejection. Please ensure that your request meets the necessary criteria outlined in this policy to improve the chances of a successful refund.

3. Exceptions

In certain situations, we may offer store credit or an exchange for damaged or mismatched products. This decision will be made at our sole discretion and based on the specific circumstances of each case.

4. Shipping

In the case of a refund for a damaged or mismatched product, we will bear the cost of return shipping. You will be provided with detailed instructions on how to return the product safely.

5. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at support@rioframes.com . We will be happy to assist you.

Please note that by making a purchase from our Shopify store, you agree to be bound by the terms and conditions of this Return and Refund Policy.